Shipping policy
At BILMEK, we are committed to delivering your orders quickly and efficiently across India. Please review our shipping policy for more information regarding delivery times, costs, and related procedures.
1. Shipping Locations
We currently ship to all locations across India. Unfortunately, we do not offer international shipping at this time.
2. Shipping Costs
Shipping charges are calculated at checkout based on your location and the total weight of your order. Any applicable shipping fees will be displayed before completing your purchase.
3. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after you receive your order confirmation. Once your order has been processed, it will be handed over to our courier partners for delivery.
4. Delivery Time
- Standard Shipping: Estimated delivery time is 5-7 business days for most locations.
- Remote Areas: Delivery to remote or rural areas may take an additional 2-3 business days.
Please note that delivery times are estimated and not guaranteed. Factors such as weather conditions, courier delays, and unforeseen circumstances may affect the delivery schedule.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the status of your shipment.
6. Delays and Issues
If your order is delayed or you encounter any issues with your shipment, please contact us at [support@bilmek.com] with your order details, and we will assist you in tracking your package or resolving the issue.
7. Shipping Restrictions
Certain products may be subject to shipping restrictions in compliance with local regulations. If an item cannot be shipped to your location due to these restrictions, we will notify you and provide an alternative solution or issue a full refund.
8. Lost or Stolen Packages
Once an order has been handed over to the courier and shipped, BILMEK is not responsible for any lost or stolen packages. However, we will work with you and the courier to locate your package and ensure the issue is resolved.
9. Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you for clarification. Additional shipping charges may apply to reship the package.
10. Contact Us
If you have any further questions regarding our shipping policy, feel free to reach out to us at:
Email: [support@bilmek.com]
Phone: [Customer Support Number]
Address: [Your Office Address]