Refund & Exchange Policy

At BILMEK, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’re here to help. Please review our policy regarding refunds and exchanges below.

1. Returns and Exchanges

If you're not fully satisfied with your purchase, you may return or exchange the item within [number of days, e.g., 15 days] of receiving your order. To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition with all tags and packaging intact.
  • Proof of purchase, such as the order confirmation or receipt, must be provided.

2. Non-Returnable/Non-Exchangeable Items

The following items are non-returnable and non-exchangeable:

  • Products marked as "Final Sale" or "Clearance."
  • Underwear, socks, and other intimate apparel.
  • Custom-made or personalized items.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved:

  • Refunds will be processed to your original method of payment. Please note that refunds may take [e.g., 5-7 business days] to reflect in your account, depending on your bank or card issuer.
  • Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

4. Exchange Process

If you wish to exchange an item for a different size or color:

  • Please notify us at [support@bilmek.com] with your order number and details of the exchange.
  • We will arrange the exchange once the original item has been received and inspected.
  • If the item you wish to exchange is no longer available, we will issue a refund or offer a store credit.

5. Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within [e.g., 7 days] of receiving the item at [support@bilmek.com] with photos and details of the issue. We will offer a replacement or a full refund, including shipping charges, for any faulty or incorrect items.

6. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Cancellations

Orders can be canceled before they are processed for shipping. If you need to cancel your order, please contact us at [support@bilmek.com] as soon as possible. Once an order has been shipped, it can no longer be canceled, but you may still return or exchange the item in accordance with our policy.

8. Contact Us

If you have any questions about our Refund and Exchange Policy, feel free to contact us at:

Email: [support@bilmek.com]
Phone: [Customer Support Number]
Address: [Your Office Address]